After running pilots and training the staff on the technical expertise on the operation of the IoT platform in Elevators for over a year, KONE has launched KONE Care 24/7 Connected Services, leading the way in Technology and Innovation.
Bengaluru, August 9, 2019: Further strengthening its position as Innovation leader in the Industry, KONE, a Global Leader in the Elevator and Escalator Industry, launched its Newest Innovation, KONE Care 24x7 Connected Services, today at Bengaluru. In collaboration with the recognized leader in cognitive computing, IBM Watson, this is yet another breakthrough innovation that will result in fewer faults, faster repairs and peace of mind for the Customer.
Using the latest technology, the Elevators and Escalators can now speak their minds and keep technicians one step ahead of what’s happening. Data relating to key operating parameters, usage statistics and faults is gathered from the Elevators and Escalators. All the information is sent in real time to cloud service, where the analytics are located. If the system identifies the need for maintenance, it either alerts a technician immediately, or contacts Technical Support or Customer Service, according to how critical the problem is. Customers are provided with clear notifications and report of all the actions taken to keep their equipment running. The 24/7 Connected Services are remotely monitored to ensure less equipment downtime, fewer faults and detailed information on maintenance task.
Mr. Amit Gossain, Managing Director, KONE Elevators India said, “At KONE, Innovation is at the core of everything we do. In our endeavour to bring New Innovations and Services faster to the market for our Customers and the equipment users, we are delighted to introduce the World’s Most Intelligent Elevator Services, KONE 24/7 Connected Services. With IBM's Advanced Analytics Engine, information will be used to enable New Services and New Experiences to KONE's Customers. It means a completely New Experience for KONE’s Customers, with less equipment downtime, fewer faults and detailed information on maintenance work. For users, it means less waiting time and more personalized experiences.”
He further announced the opening of the New Office Facility today in Bengaluru located at Hennur Main Road, HRBR Layout. “I'm elated to announce the opening of another New Office in Bengaluru that illustrates our strategy to place our Customer needs at the heart of our business and bring New Services and Innovations faster to the market for them. As a Global Leader in the Industry, I expect the facilities to support increasing Customer demand and expectations in Bengaluru and deliver exceptional value for our Customers.” With the opening of this branch office, present and prospective Customers of Whitefield to Tumkur Road, which includes ACS layout, Hoodi, KR Puram, Ramurthy Nagar, Hormavu, Banaswadi, Kammanahalli, Kalyan Nagar, Hennur and Thanisandra region will have an easier access to Equipment, Installation, Service, Spare Parts, Annual Maintenance Contract and Modernisation. KONE’s current office at Anjaneya Swamy Temple Road, Wilson Garden, will cater to the rest of Bengaluru.
With such cutting-edge solutions and experience centres, KONE is well on its way towards creating a truly Intelligent Elevator and Escalator Service Platform and let the Elevators do the talking!